Privacy Policy

WAVDSP provides audio software, licensing, trials, and customer support through wavdsp.com and related services. We collect only the information needed to operate accounts, process orders, deliver licenses, provide support, protect our products, and— where you choose—send product and marketing updates.

By creating an account, purchasing software, starting a trial, or using our website, you acknowledge this Privacy Policy. If you do not agree, please do not use our services.

Account and profile information

When you register or maintain a WAVDSP account, we may collect:

• Name and email address
• Hashed account password (we do not store plain-text passwords)
• Optional profile details such as date of birth, billing address, city, postal code, and country
• Account identifiers such as your internal user ID and Stripe customer ID

Google account linking (optional)

If you choose to link Google sign-in, we store your Google subject ID, linked email address, and whether Google reports that email as verified. We use this only to authenticate you and manage the linked sign-in method for your account.

Purchases, invoices, and licenses

When you buy software, we and our payment processor record:

• Invoice identifiers, invoice numbers, totals, status, and purchase timestamps
• Product and license entitlements associated with your account
• License codes, license type (native or iLok), and activation status

Payment card details are processed by Stripe. WAVDSP does not store your full payment card number on our servers.

Communications and support

If you contact us by email or support channels, we process the information you provide so we can respond and maintain support records.

Technical and security information

• Browser type, device information, and general usage logs
• IP address and request metadata for fraud prevention and security
• hCaptcha verification tokens during registration to prevent automated abuse
• Authentication session data required to keep you signed in

We use personal information to:

• Create, authenticate, and manage your account
• Process purchases, deliver licenses, and provide invoices
• Enable software downloads, activation, and entitlement management
• Provide customer support and respond to inquiries
• Operate trial programs and verify eligibility through KYC where required
• Protect our services, customers, and intellectual property from abuse or fraud
• Send service-related communications such as receipts and security notices
• Send marketing communications where permitted and based on your consent
• Comply with legal obligations and enforce our terms

During account registration, you may choose whether to receive email updates about software releases, promotions, events, and WAVDSP news. Marketing emails are not required to create an account or purchase software.

We send promotional communications only where you have opted in or where otherwise permitted by applicable law. You may unsubscribe using the link in a promotional message or by contacting [email protected].

Depending on your location, we process personal information on one or more of these bases:

• Contract: to provide accounts, licenses, downloads, and purchased services
• Legitimate interests: to secure our platform, prevent abuse, and protect our rights
• Consent: for optional features such as marketing emails, Google sign-in, or KYC
• Legal obligation: where we must retain or disclose information under applicable law

We do not sell your personal information. We share information only as needed to operate our services:

• Stripe — payment processing, checkout, and invoices
• Google — optional OAuth sign-in, if you choose to link your account
• Didit — identity verification for eligible trial and KYC workflows
• Amazon Web Services (AWS SES) — transactional and service email delivery
• hCaptcha — bot and abuse prevention during registration
• Infrastructure providers — hosting, database, and operational vendors

We may also disclose information if required by law, to protect rights and safety, or in connection with a business transfer subject to appropriate protections.

We retain personal information for as long as needed to provide services, maintain your account and license entitlements, comply with legal obligations, resolve disputes, and enforce agreements. Verification status references may be retained for as long as needed to manage trial eligibility and misuse investigations.

We use administrative, technical, and organizational measures designed to protect personal information, including password hashing, authenticated account access, and restricted administrative controls. No method of transmission or storage is completely secure.

Depending on your jurisdiction, you may have the right to:

• Access personal information we hold about you
• Correct inaccurate account or profile information through your dashboard
• Request deletion of certain information, subject to legal and licensing constraints
• Withdraw consent for optional processing such as marketing emails
• Object to or restrict certain processing where applicable law provides those rights
• Lodge a complaint with a supervisory authority where applicable

To exercise these rights, contact [email protected] or visit our Support page. For Didit-held identity data, contact Didit directly.

WAVDSP services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact [email protected].

WAVDSP and our service providers may process information in countries other than your own. Where required, we implement appropriate safeguards for cross-border transfers consistent with applicable law.

Our website may link to third-party sites or services, including Stripe checkout, Google sign-in, and Didit verification. Their privacy practices are governed by their own policies. We encourage you to review those policies before using third-party services.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes may also be communicated through the website or by email where appropriate.

For privacy questions or requests, contact us at:

• Privacy: [email protected]
• Technical support: [email protected]
• Sales and marketing preferences: [email protected]

Website: https://wavdsp.com