Technical Support
Help with setup, troubleshooting, installation, compatibility, and product usage.
- Plugin installation and DAW setup
- Activation errors and license redemption
- Performance, latency, and compatibility
- Trial access and download issues
Support
Customer Service
Reach the right WAVDSP team for technical help, order and licensing questions, or sales and partnership inquiries. For faster assistance, sign in to your account before contacting us.
Contact us
Choose the team that best matches your request. Include your account email, product name, and order or license details when applicable.
Orders & Licensing
Questions about invoices, completed orders, license delivery, and account entitlements.
- Missing or incorrect license codes
- Invoice and receipt requests
- Order status after checkout
- License transfer or account linking issues
Sales
Product information, solutions, promotions, education programs, schools, corporations, and marketing partnerships.
- Product recommendations and feature questions
- Volume, education, and corporate licensing
- Promotions, bundles, and partnership opportunities
- Press, events, and institutional inquiries
Activation Guide
Follow these steps to download, activate, and authorize WAVDSP software with native online activation. Most products activate in-app with your WAVDSP account and work offline afterward.
1
Sign in to your WAVDSP account
Purchases and license entitlements are tied to your WAVDSP account. Sign in at wavdsp.com with the email address used at checkout to access installers and manage your products.
2
Download and install
Go to Dashboard → My Products, accept the license terms, and download the installer for your platform. Install the plugin or application on the Mac you want to use.
3
Open the product in your host
Launch your DAW or host application and load the WAVDSP plugin. On first launch, the built-in license panel opens and prompts you to sign in.
4
Login & Activate (online)
Enter your WAVDSP account email and password, then click Login & Activate. An internet connection is required for this one-time activation step. The license is stored securely on your machine afterward.
5
Use offline
After activation completes, the product runs offline without needing to stay connected. Reconnect only if you deactivate, move the license to another machine, or need to refresh entitlements.
6
One machine per license
Each license activates on one machine at a time. To move your license, open the license panel in the product and choose Deactivate, then activate again on the new computer while online.
Still need help?
Email the appropriate team above with your account email, product name, and a short description of the issue.